About an hour later, my husband went to check on the room and it was ready, so we checked in immediately. She was right, our room wasn't ready, so we went in the casino for awhile. She told us our room would probably not be ready, as we were arriving before 1PM. She welcomed us to New Orleans, then gave us a safe, bus ride to the hotel. Hospitality started with our driver, who shuttled us from the airport to the hotel. As others here have said, the staff is terrific, obviously well trained in hospitality. We quickly learned that we need more time there, as there is lots to do and see. My husband and I just returned from a trip to New Orleans, where we stayed at Harrahs and we loved it.
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